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Sony1000
Tinkerer
Username: Sony1000
Post Number: 1
Registered: 04-2008
Rating: N/A
Votes: 0 (Vote!) | | Posted on Thursday, April 10, 2008 - 06:07 pm: | 
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My LCD display has gone blank in the camera.....BestBuy says I cracked it and won't honor the warranty.....
Looking at the screen, there is no external crack, but when you turn the camera on, it looks like a crack, with a thin white line through it, surrounded by a black cloud about 1/16" on each side of the white line...
I am the only one that uses this camera, and it's kept in a case all the time, so there was no abuse....are these LCD displays known to crack? |
Glenn
Tinkerer
Username: Glenn
Post Number: 315
Registered: 07-2006
Rating: N/A
Votes: 0 (Vote!) | | Posted on Friday, April 11, 2008 - 01:53 am: |
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This really isn't a topic for this forum, the DSC-W7 is hardly a classic - I doubt it ever will be. To answer your question - your description of the damage is a typical example of LCD damage. It does not take much to damage a screen, a slight knock in the right place is all it needs. You do not have to abuse the camera. I guess your warranty does not cover accidental damage, read the small print carefully. Your best bet would be to approach Sony direct, I have known them repair/exchange items for the sake of customer relations - however I am in the UK and it may be different where you are. It really depends on the person that deals with your complaint. |
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